Terms & Conditions We Retain The Right To Refuse Service To Anyone Or Cancel An Order If Our Terms & Conditions Are Not Adhered To. Please be aware that our team needs between 48 to 72 business hours to thoroughly assess your request and assign a representative who will help you with the quoting process. Your understanding during this timeframe is very much appreciated. To speed up the process, please make sure the quote request form is completely filled out. Kindly specify the items you require when submitting your list. For standard rental orders, you can easily place them directly through our website.
MINIMUM RENTAL REQUIREMENTS
Venue & Residence Orders: Orders will only be delivered if the total cost of the rented items, excluding delivery charges and labor, is no less than $100.00.
Warehouse Self Pick-Up: Orders are permitted for pick-up only if the total cost of the rented items, excluding the security deposit and handling fee, is at least $100.00.
These minimums apply to all service areas in Oregon (including Portland, Salem, Eugene, Hillsboro, Beaverton, and surrounding cities). Kindly contact us directly to find out specific delivery fees for your location.
DEPOSITS, CONFIRMATIONS, AND CANCELLATIONS A 50% NON-REFUNDABLE Deposit, along with a selfie of the cardholder holding their I.D., and a Credit Card, are REQUIRED to secure the event. The remaining balance of the contract is due 10 (10) business days prior to installation/delivery. If the remaining balance is not settled in full 10 (10) business days before the scheduled installation/delivery, we reserve the right to cancel your order, and NO REFUND will be processed. In the event of cancellation, any payments made on an order are NON-REFUNDABLE, and NO CREDIT will be issued regardless of the circumstances surrounding the cancellation. Custom or special items cannot be canceled. Specialty items include, but are not limited to, specialty cut linens and those requiring Gael Party Rental LLC to custom manufacture, sub-rent, or acquire equipment. Additional items may be added to orders up to ten (10) business days before the event. No credit will be granted for items not used. Unless the order is confirmed and reserved, all prices and availability are subject to alterations. IF YOU DO NOT MAKE A DEPOSIT ON YOUR INVOICE, YOU HAVE NO ORDER WITH US. WE DO NOT HOLD ANY ITEMS UNLESS A DEPOSIT HAS BEEN MADE. NO CREDITS OR REFUNDS.
DELIVERY AND PICKUP Window Time Ground Delivery & Pickup: Delivery will occur 1-3 days before the event, and pick-up may occur 1-3 days after the event, with 8-12 hour delivery/pick-up timeframes. We will contact you ONE (1) DAY BEFORE or 2-4 hours prior to delivery and pick-up. The client agrees to be accessible and adaptable for delivery up to 1-3 days before the event and pick-up for up to 1-3 days after the event. The client or an appointed representative must be present for the ENTIRE delivery time frame. The client is allowing us to organize their order according to our discretion. All items will be delivered and collected at a designated location.
Venue Ground Level Delivery & Pickup: Delivery may happen the day before the event OR on the morning of the event, and pick-up will be the day after the event OR a late-night pick-up. The customer must provide access to the venue for 4-5 hours before the event starts and 3-4 hours for pick-up, unless otherwise agreed upon, depending on the items rented.
Specific Time Delivery & Pickup: Deliveries and pickups with a 1-hour window can be arranged for additional fees. Extra urgent deliveries and pickups are available upon request. Same-day and/or late evening pickups can also be arranged at an extra charge. Specific time deliveries and pickups do not guarantee exact arrival times; rather, they ensure a designated time frame for arrival. Please be aware that there may be occasional delays due to traffic or unforeseen circumstances. In regard to specific time requests, we will prioritize and adhere to the timeframe requested by the customer. We reserve the right to apply additional fees at the time of delivery if the client has not informed us of any difficult access points. ALL INVOICES ARE CONSIDERED WINDOW TIME UNLESS OTHERWISE STATED ON THE INVOICE. CLIENT AGREES TO THESE TERMS & CONDITIONS WHEN RESERVING WITH US.
INDEMNITY AND HOLD HARMLESS The customer will take all necessary precautions regarding the rented items, ensuring all persons and property are protected from injury and damage. The customer agrees to hold Gael Party Rental LLC harmless from any and all liability, claims, judgments, attorney’s fees, and costs of any kind and nature, including, but not limited to, injuries or deaths to individuals and damage to property arising from the use, maintenance, instruction, possession, ownership, or rental of the rented items.
ASSUMPTION OF RISK AND RELEASE-DISCHARGE OF LIABILITY The customer is fully aware and acknowledges that there is a risk of injury or damage associated with the use or operation of the rented items and hereby voluntarily enters into this rental agreement, assuming all the aforementioned risks of injury or damage. The customer agrees to release and discharge Gael Party Rental LLC from any and all responsibility or liability arising out of such injuries or damages resulting from the use or operation of the rental items. The customer further agrees to waive, release, and discharge any and all claims for injury or damage against Gael Party Rental LLC that the customer may otherwise be entitled to assert. We are not liable for any damage to cement, grass, tennis courts, or any type of flooring that may occur during the setup of tents or rentals. Please be advised that we do not provide any flooring cover unless it has been specifically rented from us. If you wish to protect your flooring, we recommend that you bring your own covering.
SITE PREPARATION The customer agrees to have the area where the rental items will be placed cleared of all obstacles, both natural and man-made (i.e., mowed lawns, moved vehicles, cleaned cement, etc.) prior to the arrival of the crew from Gael Party Rental LLC. Should the customer fail to do so, they will be responsible for covering any and all costs incurred due to delays, additional rentals, and any expenses including collection and legal costs.
PLACEMENT OF RENTAL EQUIPMENT Gael Party Rental LLC requires a diagram or instructions from someone at the venue indicating where rental items should be positioned. Once items are placed in the initial agreed-upon position by the client and Gael Party Rental LLC, we will not relocate them. If the client requests to reposition rental items, an additional fee will be charged at that time.
INSPECTION The customer acknowledges they have had the chance to thoroughly inspect the rental items and finds them suitable for their needs and in good condition. The customer understands the proper usage of these items. The customer also acknowledges their responsibility to assess the rental items before use and to inform Gael Party Rental LLC of any defects prior to use, NOT AFTER THE EVENT. It is the responsibility of the customer to verify the rental order upon leaving Gael Party Rental LLC. The customer assumes liability for the rental equipment once the order has been unloaded.
REPLACEMENT OF MALFUNCTIONING ITEMS If the rental items become unsafe or unusable for any reason, the customer agrees to cease their use and to notify Gael Party Rental LLC. Gael Party Rental LLC will repair or replace the items with similar functioning items, if available, and if the defect is due to normal use. Gael Party Rental LLC is not accountable for any incidental or consequential damages caused by delays or otherwise, and the customer hereby waives any rights or claims related thereto.
THEFT OR DAMAGE OF EQUIPMENT In the event that equipment supplied by Gael Party Rental LLC is damaged or lost due to the negligence of the customer, event attendees, or staff not employed by Gael Party Rental LLC, the customer agrees to cover all repair or replacement costs up to the full value of the lost or damaged items, which includes shipping and handling. Items that are not returned to Gael Party Rental LLC within seven (7) days following your event will incur the full replacement cost. Please be notified that any damage to rental products will result in charges for loss or damage. This damage includes, but is not limited to the following:
Damage incurred from moving items that should remain stationary
Rental items not returned
Theft
Damage resulting from vandalism or deliberate misuse
Damage caused by failing to secure Rental Items during transport
Any damage that arises from overturning
Any damage resulting from using the Rental Items in breach of this Agreement or in violation of any law, ordinance, or regulation
Any damage due to weather conditions
Damage inflicted by a third party
Gael Party Rental LLC will provide a detailed damage/loss report with associated costs. The customer must remit payment for damage or loss within three (3) days of receiving the replacement bill. If full payment is not received within three (3) days after the replacement invoice has been issued, an additional 50% fee will be applied for each subsequent day until the payment is processed. The customer agrees to forfeit their security deposit and pay any additional charges if theft or damages occur.
CLEANUP AND PREPARATION FOR PICKUP All floral arrangements, trash, and decorations of any sort must be removed from tables and beneath the tent prior to the designated pickup time. All tables and chairs should be stacked as they were delivered. Chiavari chairs should have their cushions removed and bagged, their dust covers changed, and be stacked six chairs high. All dishes, glassware, and cooking equipment should be put back into their proper racks or containers, grouped in one location for pickup. Chafing dishes, dishes, glassware, and flatware must be rinsed thoroughly and free from food particles.
LINENS Linens should be returned free of food particles and shaken out. DO NOT ROLL OR PLACE WET LINENS IN A BAG – mildew will occur. Return all linens dry and free of debris. DO NOT WASH LINENS after use. Linens returned with burns, holes, tears, or stains caused by negligence will be billed at full replacement cost.
WARRANTIES Gael Party Rental LLC is neither the manufacturer of the rented property nor an agent of the manufacturer, and thus no warranty against patent or latent defects in materials, workmanship, or capacity is provided. The customer expressly waives all warranties of fitness that may be afforded by law or otherwise. No warranties for merchantability or fitness, either express or implied, are given.
RETURNING RENTAL ITEMS All rental items MUST be returned and picked up on the date and time specified in the invoice. If the customer fails to return items on the specified date or time, they will be charged half of the total balance for every day the rental items are kept. At the conclusion of this agreement, the customer is required to return all rental items to Gael Party Rental LLC in the same condition as when they were delivered to them.